Accessibility statement

This statement covers the accessibility of our websites, the steps we are taking to improve them, and how to contact us if you need help.

This statement applies to:

Please note our ticketing system is provided by a third party and may have its own accessibility standards. If you experience any accessibility issues during booking, please contact us directly using the details in the contact section. 

 

Westminster Abbey, a UNESCO World Heritage Site and Royal peculiar in London, is committed to ensuring our websites are accessible to everyone, including people with disabilities, those using assistive technologies, and visitors accessing our content on a variety of devices and browsers. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

 

Accessibility principles we follow

Our website is designed to work for everyone, however they access it. It aims to be:

  • Perceivable — content is presented in ways all users can access, including those using screen readers or magnification tools
  • Operable — all features can be used via keyboard navigation, and interactive elements are clearly identifiable
  • Understandable — information is written in plain language, with consistent layouts and navigation
  • Robust — compatible with a range of assistive technologies, browsers, and devices

Features that support accessibility

  • Alternative text for all meaningful images
  • Captions and transcripts for video and audio content where available
  • Logical heading structures to aid navigation
  • High-contrast colour schemes for improved readability
  • Text that can be resized up to 200% without loss of functionality
  • We don't use colour alone to convey meaning
  • Clear labelling of links, buttons, and form fields
  • Tested with recent versions of Chrome, Firefox, Safari, and Edge, and with assistive technologies including NVDA, JAWS, and VoiceOver

Known accessibility issues

We are aware of the following known issues:

  • Some older PDF documents are not fully compatible with screen readers
  • Certain historical images may lack complete alternative descriptions due to limited archival information
  • Some third-party embedded tools may not fully meet accessibility standards

These issues are being addressed as part of our ongoing accessibility improvements.

 

Feedback and contact

If you encounter any accessibility issues or require content in an alternative format, please contact us:

We aim to respond to all accessibility queries within 5 working days. Alternative formats we can provide include large print, plain text, and Easy Read. Please contact us to discuss your requirements.

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for free, independent advice. The Equality and Human Rights Commission (EHRC) is responsible for enforcing equality and accessibility regulations in England, Scotland and Wales.

Ongoing commitment

We regularly review and test our websites to maintain and improve accessibility. This includes regular audits using automated tools and manual testing with assistive technologies including screen readers, as well as ongoing staff training. We review accessibility at least annually and following any significant updates or redesigns.

 

For information about physical accessibility at Westminster Abbey, visit our Access page.

 

Last reviewed: 20 May 2026

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